Issue - meetings

Quarter 2 2020/21 KPIs & PIs Report

Meeting: 30/11/2020 - Governance, Audit and Performance Committee (Item 3)

3 COVID-19 Performance Indicator Report 4 pdf icon PDF 158 KB

To consider the COVID-19 Performance Indicator Report 4.

Additional documents:

Minutes:

The Chair said that he was quite encouraged by the information given in Paragraph 17 that everything was moving in the right direction and that officers were handling the pandemic very carefully and very well.

 

The PFI and Performance Officer gave a summary of the report, which provided the outturn for all COVID- 19 performance indicators for the period 10 August 2020 to 1 November 2020. He said that despite continuing pressures imposed on service delivery due to the COVID- 19 pandemic, data outturns for indicators highlighted that services continued to perform well. He said that monthly data had been provided alongside daily figures for relevant indicators, and that monitoring would continue during the second lockdown period. He also mentioned the new performance indicator in respect of the number of awards of test and trace payments.

 

Councillor Bagnall said that there was lots of good detail within the report but that there could be a danger of information being missed.

 

The PFI and Performance Officer drew Members’ attention to the contextual analysis provided against each performance indicator. He said that some future data monitoring figures were likely to revert to being weekly or monthly rather than daily.

 

Councillor Khan said that he recognised that items were shown as green but asked if there were any issues of concern.

 

The PFI and Performance Officer said that some additional indicators had been introduced in November following a review of the current COVID-19 performance indicators. Data for these indicators would be included in the next COVID-19 PI report presented to this committee. He specifically referred to Planning performance indicators and the monitoring of site visits.

 

Councillor Driscoll referred to CV 05- Calls abandoned as a percentage of calls received and asked if information was retained on the system in respect of the 14 abandoned calls for week commencing 26 October 2020. He also asked about whether call backs were made in those instances.

 

The Customer Services and Performance Manager said that this information was not readily available and that only specific call backs were currently being made but that technological improvements were under consideration.

 

The Chair noted the performance of services during the COVID- 19 pandemic as per the recommendation.