Issue - meetings

To receive Key Performance Indicators and Performance Indicators for Quarter 4 2019-20.

The PFI and Performance Officer gave a summary of the report, which provided the Quarter 4 and Year End 2019/20 outturn and data analysis for all Key Performance Indicators (KPIs) and Performance Indicators (PIs).

He highlighted that despite pressures imposed on service delivery by the COVID- 19 pandemic towards the end of March 2020, most indicators had still attained target during Quarter 4 2019/20.

In response to Members’ questions the PFI and Performance Officer provided details for the three KPIs that had not met their target for year end but which had an amber status. KPIs 11 and 13 related to planning applications, and performance during Quarter 4 2019/20 had both improved in comparison to Quarter 4 2018/19 and KPI 17 related to Local Council Tax Support Collection rate and had been affected by the introduction of Universal Credit and was under review. He also said there had been two KPIs with a red status. KPI 08(a) related to average re-let times and would continue to be closely monitored alongside Uttlesford Norse. KPI 12 related to planning applications that had showed improvement during the year.

The PFI and Performance Officer recognised that whilst 63% of indicators were green status, 37% were either yellow or red status. He agreed to revisit the wording in future reports relating to the majority of indicators meeting targets.

Members highlighted that three of the red and amber PIs related to the planning area. The Director – Finance and Corporate Services said that Consultants obtained via East of England Local Government Association (EELGA) would be undertaking a review of planning processes and would be discussing terms of reference with the Leader and Cabinet. Members of the Committee were looking for some input into the process and the Chair indicated that he would take this forward with the Leader of the Council.

The Chair noted the report.