8 Complaint upheld by the Local Government Ombudsman PDF 197 KB
To consider the report regarding the Complaint upheld by the Local Government Ombudsman.
Additional documents:
Minutes:
Councillor Oliver presented the report regarding the complaint upheld by the Local Government and Social Care Ombudsman (LGSCO) relating to a disabled facilities grant application. The report had not been considered by the GAP Committee due to its urgency. He said compensation of £7,000 had been awarded and paid to the complainant and lessons had been learnt which would be incorporated into new procedures.
Councillor Driscoll said policies had been reviewed and a procedural timeline would be introduced to ensure the events that had led to the complaint would not happen again.
The report was noted.