To consider the report regarding the Complaint upheld by the Local Government Ombudsman.
Councillor Oliver presented the report regarding the complaint upheld by the Local Government and Social Care Ombudsman (LGSCO) relating to a disabled facilities grant application. The report had not been considered by the GAP Committee due to its urgency. He said compensation of £7,000 had been awarded and paid to the complainant and lessons had been learnt which would be incorporated into new procedures.
Councillor Driscoll said policies had been reviewed and a procedural timeline would be introduced to ensure the events that had led to the complaint would not happen again.
The report was noted.