Issue - meetings

To receive the Performance Indicator Report for Quarter 2 2021/22.

The Customer Services and Performance Manager gave a summary of the report, which presented the Quarter 2 2021/22 outturn and data analysis for all Key Performance Indicators (KPI’s) and Performance Indicators (PI’s). She apologised for the absence of the PFI and Performance Officer.

She drew Members’ attention to paragraph 17 of the report that detailed the six KPI’s that had exceeded the 10% performance threshold and had a ‘red’ status.

The Chief Executive provided an overview of PI’s and said that moving forward he would be looking for more comparison with similar local authorities and a more selective focus on specific PI’s. He said the intention would be to focus on 3 to 5 indicators in the first instance; the concern being that too much detail was being provided with too little deep analysis.

Members generally supported the Chief Executive’s proposed way forward, particularly looking for comparisons with similar local authorities.

In response to various questions the Customer Services and Performance Manager and the Assistant Director – Resources:

·         Clarified that in relation to KPI 06 (Time taken to process Housing Benefit/ Council Tax Benefit) being ‘red’, there had been some staff turnover and additional administration needs due to track and trace commitments. Members asked for some comparisons across the east of England.

·         Provided an explanation for PI 02 (Average time to pay supplier invoices) being red and agreed to provide further details. The importance of cashflow was stressed.

·         Agreed to provide further details in respect of information relating to temporary accommodation and bed & breakfast accommodation when looking at KPI 08 (Average re-let time in days) and PI 16 (Number of households living in temporary accommodation).

·         Agreed to provide further information in respect of KPI 05 (Percentage of Council Tax collected) as to whether this was a significant issue and how many residents were in arrears. It was stated that there was a fully supported programme available for those in debt.

·         Agreed to provide further information on PI 07 (level of achievement attained under the Equality Framework for Local Government) when compared to neighbouring local authorities.

Key areas mentioned by Members relating to Performance Indicators included productivity and customer services.

Councillor Khan referred again to his three major current concerns as being housing, employment and debt levels. He also sought clarification on the differences between key Government targets and local targets.

The Chief Executive said that he would be looking to bring something back to GAP in respect of qualitative issues such as productivity or poverty.

Members noted the Quarter 2 2021/22 Performance Indicator report.