Issue details

A notification was received from the valuation office in July 2020 re-banding a domestic property from band B to band F and this was back dated to 2008. The occupiers of the property had notified the valuation office of changes to the property as required in 2008 and had received no notifications since that time of a property band change.

The back dated valuation generated a council tax liability for prior years totalling £11,896.35. Due to the lack of communication for 12 years from the valuation office, it is not appropriate for the arrears to be applied to the customer’s account.