Issue - meetings
Local Government Ombudsman Report 2020/21
Meeting: 28/09/2021 - Governance, Audit and Performance Committee (Item 7)
7 Local Government Ombudsman Report 2020/21 
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To consider the Local Government Ombudsman report 2020/21.
Additional documents:
- Appendix A Ombudsman Letter 20/21, item 7
PDF 133 KB
- Appendix A Ombudsman Summary of Complaints received 20/21, item 7
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- Appendix B Summary of UDC complaints and compliments 20/21, item 7
PDF 206 KB
Minutes:
The Assistant Director – Corporate Services gave a summary of the report that summarised the complaints relating to the Council’s services dealt with by the Ombudsman’s office for the year ended 31 March 2021 as well as the complaints and compliments received by the Council in the same period.
He said there had been 4 complaints received by the Ombudsman; he highlighted that the Council had been found at fault in relation to a disabled facilities grant and adaptations case and a remedy of £7,000 had been awarded to the complainant. This matter had been resolved and reported to Council on 20 July 2021. He said that there had been 175 complaints dealt with internally, of which 52 had been upheld, many of which had been administrative errors due to the pandemic workload. He also reported that 27 formal compliments had been received.
RESOLVED that GAP Committee note the contents of the Ombudsman’s annual review letter and the position with regards to complaints and compliments for the year ended 31 March 2021.