Issue - meetings

To receive the Covid-19 Performance Indicator Report 7.

The PFI and Performance Officer gave a summary of the report, which presented the outturn data for all COVID-19 performance indicators for the period 3 May 2021 to 6 June 2021. He said that despite challenging circumstances, data outturns confirmed that services had sustained performance levels. He asked for a view from members as to whether reporting in future should revert to the standard corpus of corporate KPIs and PIs from Q1 2021/22 onwards.

In response to questions from Councillor Driscoll in respect of CV15 – Rents lost on voids available to let (excluding development opportunities), the Customer Services and Performance Manager said that this was not an area of concern. The PFI and Performance Officer said there had been a considerable improvement in this area and that the existing KPI 08 (a) had a target of 42 days for the void process.

Councillor Emanuel supported a return to the quarterly reporting method of KPIs.

Councillor Light said that she recognised that the Council had done extraordinary work in the past 16 months. She said she would be happy to see a return to quarterly monitoring but asked whether the impact of the pandemic could be reflected within the data.

The PFI and Performance Officer said this would be possible through the inclusion of performance notes from service managers.

Councillor Khan said the report was comprehensive. He said that coming out of the pandemic there were three key issues to be faced; employment, housing and debt. He referred to how CV28 – Rent Collected as a Percentage of Rent Owed (excluding arrears b/f) had been calculated. He was looking to identify the levels of debt caused by furlough and the pandemic.

The PFI and Performance Officer said that the KPI related to rent collection as a percentage of the annual debit and was calculated by the amount of money taken during the time as a percentage of the amount of money that would have been owed by tenants during that time and that it would include aged existing debt on rent accounts. He said he would consider if a new PI could be included which reported the quantum of rent owed.

RESOLVED that GAP Committee note the performances of services during the COVID- 19 pandemic and that reporting should revert to the standard corpus of corporate KPIs and PIs from Q1 onwards to include additional narrative relating to the pandemic.