Issue - meetings

To receive the KPI & PI reports for Quarter 4 2018/19 and the Year’s End 2018/19.

The PFI & Performance Officer and the Customer Services and Performance Manager delivered the Quarter 4 2018/19 & Year End 2018/19 Performance indicator report to the Committee.

Councillor Dean offered his congratulations to Housing Benefit and Council Tax Benefits (KPI 04, 06a and 06b), as well as noting the positive sickness figures (KPI 07a and b).

In response to a Member question, the Assistant Director of Corporate Services advised that the Museum’s visitor’s targets were already set at a challenging level and that the Museum would be changing the way in which the figures were reported to ensure the full range of Museum services, including outreach work, were considered..

The committee discussed the Planning: Development Management KPIs as there had been some changes in resources in the department.  Councillor Dean asked that the committee keep an eye on the KPIs in this area to ensure that the changes resulted in improvements.